Defective or warranty merdhandise is repaired or replaces by the manufacturer. Merchandise must be returned directly to the respective manufacturer. We will supply you with the address, phone number and any assistance you may need. This policy allows the quickest turn around for product replacement and allows direct problem determination and correction by the manufacturer.
Goods damaged in transit, Fedex and UPS shipments: If there is visible damage to a package have the driver note the damage on the delivery slip and notify your local Fedex or UPS office. Hold the package, with original carton and packing material for Fedex or UPS to inspect. notify us that the package was damaged and will be picked up by Fedex or UPS. If cartons are in apparent good order, but upon opening carton the contents are damaged, notify us within 5 days and save the original carton and packing material.
Concealed Damage Claim Reporting: UPS/Fedex require when reporting a concealed damage report that the original box and it's entire packing contents MUST be kept for inspection. NO CREDIT will be issued if the original box and contents are destroyed.
If you decide to return an item because you don't want it. You must contact me for a return order number.The item must be returned in the original undamaged package, with all the original papers that came with it. If this package is damaged or any papers missing they will not except it. You must returned to 250 Terry Blvd Louisville, Ky 40229, with the return order number taped on the outside of the box next to the address label. Once it has been excepted and I recieve the credit I will refund your pruchase less a $25.00 restocking and processing fee.
All Special Orders have a No Return Policy If you order it you have bought it.
